Here at Rogers Vacation Rentals our motto is:
“May all who enter as guests leave as friends.”
And that truly is how we view our guests: just like our friends.
Over the years we’ve had lots of guests who have enjoyed their stay at one of our properties so much that they come back again (and again and again!) or recommended our vacation rental properties to their friends and families.
We love our guests and that is why once you’ve stayed with us we offer a “repeat guest discount” when you book with us directly for any subsequent visit.
Even if you haven’t stayed with us before, once you book one of our properties you are “our guest”.
Right now we find ourselves navigating the uncertain Coronavirus situation. Each day the news is different and the situation changes rapidly.
Schools and events have been canceled, amusement parks and large venues have closed, people are being asked to work or stay at home, use “social distancing” and limit travel all as attempts to slow down the spread of this virus.
Travelers are being forced to consider whether it is safe or advisable for them to go on their long-awaited, much anticipated vacations or decide to stay home. It is not an easy decision nor one that anyone wants to have to make.
Property owners & property managers are being inundated with cancellation requests and requests for refunds from travelers.
Rogers Vacation Rentals is not immune. Over the past week or so we’ve received many contacts from our guests asking what their options are if they should decide it is not in their family’s best interest to travel?
Our usual cancellation policy is as follows:
“Full refund (less $100 fee) if guest cancels more than 60 days prior to arrival date listed above. Full refund (less $100 fee) if guest cancels 60 days or less prior to arrival date listed above FOR ONLY THOSE DATES that the PROPERTY IS RE-RENTED – If we are unable to re-rent the property, no refund will be due. (We are too small of an operation to write off cancellations.)
There are no refunds for early check-outs or late arrivals.
We recognize that unforeseen events do occur, which is why we highly recommend trip Insurance. All policy coverages vary, check with the insurance company for specifics about your policy if you should decide to purchase one.”
However, in light of the current situation we have prayed about what our response should be to these requests.
Even though the cancellation is happening through no fault of our own and this decision creates financial hardship on our part we have decided the right thing for us to do is to offer the following options to our guests whose bookings fall within the months of March & April:
- Cancel your booking and receive a refund (less our $100 cancellation fee)
- Reschedule your booking for different dates. We will hold the funds that you’ve paid to be applied to a new booking (trip to be completed within one year). That rescheduled stay is non-changeable, non-refundable.
We will be actively monitoring the situation and see how things unfold in the coming days before making a decision on how to proceed with bookings that fall in May or later.
Rogers Vacation Rentals values our guests. We hope you are all taking very good care and will stay healthy in the coming days.
- Latest CDC Updates CLICK HERE
- World Health Organization CLICK HERE
- US Travel Association CLICK HERE
- California Department of Public Health CLICK HERE
- Colorado Department of Public Health CLICK HERE
- Virginia Department of Public Health CLICK HERE
- Florida Department of Public Health CLICK HERE
- Airline Updates for Coronavirus CLICK HERE
- Free Guide from Centrav.com: Travel During the Coronavirus Outbreak CLICK HERE